WEDDING & EVENT HIRE - NORTH EAST VICTORIA
RUSTIC AMOUR TERMS & CONDITIONS
The “Owner” is Rustic Amour.
The “Hirer” refers to the person, firm or corporation hiring equipment from the Owner.
The “Equipment” means all the equipment and accessories supplied to the Hirer.
“Terms” means these Terms and Conditions of Hire.
These are based on a Friday to Monday period. Extended hire periods can be arranged in the original booking of the Hirer and will depend on the availability of Equipment. Rustic Amour will provide a quote for an extended hire period on the request of the Hirer.
Please note there is a minimum hire order of $150
CONSULTATION, DEPOSIT, PAYMENTS AND OTHER FEES
Consultation is charged at $50 per hour. This applies to any travel outside of Wangaratta to attend any consultation, or site visit. If you feel you need further consultation, we highly recommend you engage the services of a wedding planner.
A non-refundable deposit of 30% of the total hire/service cost is required to be paid to Rustic Amour to confirm the Hirer’s booking. Deposit paid will come off the total bill payable. Deposits are required for all orders, with the exception of:
Orders placed less than 14 days from delivery require full payment to secure the booking.
All Custom Built or Special Purchase Equipment requires full payment at the point of booking to commence manufacture or buying process.
Prices quoted are for delivery on street level. Extra charges may be payable for delivery to and removal from higher or lower level.
The total invoice must be paid 14 days before delivery or pickup of any Equipment. If the Hirer does not comply with this, Equipment will not be released and the deposit is non-refundable.
If the Hirer requests to have item/s removed from the invoice after the deposit is paid the 30% deposit is non-refundable nor transferable.
All prices are quoted in Australian Dollars and include GST. A 15% surcharge will be incurred on public holidays.
Booking deposits paid are non-refundable to cancellation, change-of-mind or change of date. No refund applies to deposit amount.
Cancellations are requested in writing by email or letter by the Hirer stated on the invoice and can be sent via email to firstname.lastname@example.org
Cancellations made more than 30 days from delivery will receive a refund of any funds remitted, excluding the booking deposit.
Cancellations made less than 30 days from delivery will receive a refund of delivery and collection fees only. The remainder of the bill must be paid in full as the cost of Equipment is considered cost of lost opportunity to Rustic Amour.
No refund applies for Equipment cancelled on delivery.
No refund applies to cancellations of Custom Built or Special Purchase Equipment and full payment must be paid by the Hirer.
Booking deposits are non-transferable.
All quotes provided expire within 7 calendar days. Rustic Amour reserves the right to adjust the prices in any quotation once the expiry period has been reached. Equipment is hired on a ‘first come, first served’ basis and a quotation does not guarantee the availability of any/all items.
LIABILITY AND INDEMNITY
NOTE: All props are used and therefore reasonable signs of wear and tear will show as they are continual hire items.
The Hirer assumes all responsibility for the Equipment from the time of delivery until collection by Rustic Amour and is liable for all Equipment damaged or lost during this period. Insurance is not covered by Rustic Amour once the Equipment has left the warehouse location.
The Hirer shall maintain at its expense liability, property and casualty insurance coverage in amount necessary to fully protect Rustic Amour Equipment against all claims, loss or damage of whatever nature or type.
Any Equipment used outside is entirely at the risk of the Hirer and should not be used or left outside in the rain or overnight.
In no case should any furniture or floor coverings such as rugs be used on wet or muddy ground. All items must be left in secure dry storage
Once all Equipment is returned and checked that it is in the same condition as prior to dispatch no charge will be made. Rustic Amour’s decision as to the condition of the Equipment prior to dispatch and on return shall be final.
Any charges made regarding damages, breakages, professional-cleaning costs, repairs or shortages the Hirer will be invoiced accordingly.
Upholstered items and furniture that are returned dirty will be professionally cleaned at our warehouse .This includes items returned with muddy marks, scuff marks and grass stains and an invoice will be issued and charged to the Hirer
If an item is returned damaged but repairable, you the Hirer will be sent an invoice for the cost of repairs.
It is the responsibility of the Hirer to ensure all crockery and glassware is rinsed of food and drinks, and must be re-packaged exactly as delivered.
In the event that Rustic Amour is issued with a fine due to the instructions of the Hirer, the fine will be payable by the Hirer.
The Hirer agrees that all charges for hire loss, hire extension, damage and repair will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be paid by the Hirer.
DELIVERY, SET-UP AND PICKUP
There must be a site contact available at all times during the delivery and collection days to sign for both the delivery and collection. The Hirer must provide Rustic Amour with the name/s of this person/s and contact details. Drop off access must be arranged by the Hirers prior to driver arriving. Help may be required to lift furniture on arrival.
All hire items must be packed up and stored in an accessible place ready for collection.
If Rustic Amour is setting up Equipment, the Hirer is responsible for allowing sufficient time and access to the venue for set-up. In this instance an additional charge will be included for set up based on hire quantity.
When Equipment is received, it is the responsibility of the Hirer to check and confirm all Equipment has been delivered. If item/s are missing from the order and are shown on the receipt, it is the responsibility of the Hirer to inform Rustic Amour immediately.
Rustic Amour recommends that pickups are for smaller items only. The Hirer will need to supply appropriate packing items (such as blankets/ropes/straps) to protect items from damage. The Hirer must also supply adequately sized transportation for any items of larger size. For example, 3m trestle tables must be picked up in trailers/trucks longer than 3m. Rustic Amour reserves the right to refuse pick up of their Equipment if these terms are not met.
By picking up from Rustic Amour, you are also accepting that you are completely responsible for all hire items. Rustic Amour is not liable for any damages or injuries which occur during pickup or transport.
Rustic Amour Management has the absolute right to refuse a booking and/or refund and payment made at their discretion.